“TalkBack worked really well for us. It was natural non-intrusive way of getting feedback, which we really needed from our customers. The customers appreciated the opportunity to give feedback. The findings were very interesting from our point of view. It was very encouraging in that the customers found that the networking session we held for them was very useful in terms of what they got from our guest speaker to help them with their business, and equally the chance of networking with other businesses. That was the objective of the morning and that was achieved from the feedback we got from TalkBack. It was really assuring that we were on the right track. Having the feedback so instant and in the moment was great because when you contact customers a week or so afterwards it has lost the momentum of the occasion. It’s a really great idea and we would definitely recommend using TalkBack for feedback from other events we might be holding in the future”